Dr. Squatch Shampoo Fresh Falls

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amhoneymerc@icloud.com. Please note that returns will need to be sent to the following address: American Honey Mercantile - 108 N. Market St. Paris, TN  38242

If your return is accepted, you will need to ship the item, or items, back to American Honey Mercantile at your expense. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 731-407-4509 or amhoneymerc@icloud.com .

Damages and issues
Please inspect your order upon reception and contact us within seventy-two hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds will be in the form of store credit through an American Honey Mercantile Gift Card.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive a digital American Honey Mercantile Gift Card for the amount of the item purchased plus taxes for that item.  If more than 15 business days have passed since we’ve approved your return and you have not received your American Honey Mercantile Gift Card, please contact us at amhoneymerc@icloud.com or 731-407-4509.